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We guarantee our stock to be well established, healthy, true to name, and
properly packed for shipping. We will gladly replace material or refund the
purchase price on claims made within two weeks of your receipt of material.
Email us at
orders@brusselsbonsai.com or call our toll-free number 1-800-582-2593.
Claims/Damaged Shipments
We are not responsible for damage or delays after delivering your order to
the carrier. Claims for delays or damage due to the carrier must be made
immediately to the carrier. Please keep the packaging. No claims for loss or
damage will be honored by the carrier if filed later than two weeks after
receipt.
Terms and Conditions
Some of the plant material listed on our site may not be sufficiently
established to allow immediate shipment. We import some of our older stock and
it arrives bare-root. Bare-root stock typically takes 2-3 months to recover. In
this case you will be advised that your tree is being held until it is
established and we will give you a probable date of shipment.
Shipping Season
We ship year-round. During extremely cold or hot weather, we advise that some
shipments be delayed or shipped Federal Express 3-day Air, instead of our usual
FedEx Ground shipping service. This is necessary for some sensitive plant
material.
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